A Successful Airline
There are of course several reasons for an airline to be successful. Sleek aeroplanes, courteous staff, comfortable seats, good in-flight entertainment, wholesome cuisine and punctuality are some of the evident reasons. However, the success of the airline needs a very potent component without which the airline cannot even get airborne and that component is the use of the quality software. Whether it is the airline reservation system or the computer at the desk in the terminal it is the quality of the software that will ultimately decide if the airline is a leader in the sky. It is interesting to delve in the way software quality engineering plays a crucial role in deciding the success of an airline.
Software Quality Engineering
There have been reports of major American airlines that have cancelled and delayed almost half their flights because of reasons such as a computer crash. The chaos can only be imagined especially in cases where a passenger is unaware of the delay and must face unimaginable problems trying to reach the terminal only to find that the flight has been cancelled especially in cases where the airline’s updates were also not working. Airlines are dependent on a host of complex systems in a network that helps in performing diverse functions. Some of these functions include:
- Issue of tickets for flights
- The flight operation
- Crew scheduling
- Passenger boarding
- The maintenance of updated information on various digital display systems
The above are all integrated in a network with complex overlap. If there are outages in such a system, it is this complexity that may result in throwing the entire airlines out of gear. If the system design is inadequate or poor, there can be chaos on a day-to-day basis. What is critical is the fact that even the tiniest chip can result in a domino effect bringing about mayhem. A delayed flight may ultimately mean a cancelled flight since take off and arrival timings are very critical in today’s busy airports. It therefore pays to invest in good software for the airlines. Such a system will not only be adequately designed and use quality products but must also undergo detailed testing to ensure the lowest of probability of even a chance failure.
The Criticality Issue
The criticality issue can be further expanded. A major US airline that happens to be one of the world’s largest carriers also experienced a computer crash. This incident ended in the cancellation of thousands of flights spread over the next few days. Incidents such as these can cause serious losses in both finance and reputation. Here, the important issue lies in not only ensuring the high quality of software and rigorous testing but also in seeing to it that there are adequate power backups for safety in the event of a severe power outage. In order to ensure that such power backups kick in instantly, one must use adequate software for the computer UPS as well. Ultimately, therefore, the entire issue remains related to software.
Coping with Digital Trends
It is imperative that today’s airline keeps pace with the latest trends in digital technology. These trends help the airlines to leverage the latest in technology so that the airlines can move quickly to the new era with relation to both operational efficiency and customer service. This is further supported by the SITA report that says “57% of airlines expect capital IT spends to increase in 2017” (Airline IT Trends Survey 2016-SITA).
The Strategic Implementation of Integrated Quality Engineering
There are several reasons for the urgent necessity for the strategic implementation of an integrated approach in quality engineering in the airline’s industry. Some of these reasons are:
- The thrust today is in making various kinds of information available to the traveller such as the time he will take to reach the boarding gate and how to track his luggage. These and other kinds of information will be made available with the help of the IoT or the Internet of Things. Ultimately, such information will help the traveller in saving valuable time.
- Tomorrow’s smart outlets in conjunction with better mobile apps from airlines will help the traveller to achieve improved lifestyle such as self-service within terminals.
- Cyber security as understood by the airline industry is viewed as a risk that is business related. There are therefore plans to adopt improved software development, heightened response to incidents and better intelligence.
- The traveller of the future will enjoy travel free from troubles. The airlines will send diverse updates dealing with booking or boarding to his mobile phone besides current weather as well as information regarding currency. It is possible such information will be sent to the traveller’s smart watch.
- Ultimately, the passenger may finally receive a boarding pass on his mobile through an email once the process of automation has reached a suitable level.
There is no doubt that the airlines need to ensure the comfort level of their passengers. However, today’s thrust is evidently towards improving the software to a state where airlines can assure travel free of troubles by Using Airlines Packaging Software.